Frequently Asked Questions (FAQs)
1. What is the delivery time for orders?
Delivery times vary depending on your location and the size of your order. Typically, orders are processed and shipped within 2-5 business days. For bulk orders, please contact us for a specific delivery timeline.
2. What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and bank transfers. For bulk orders, additional payment options may be available.
3. Can I return or exchange products?
Yes, we have a return and exchange policy. Products can be returned or exchanged within 30 days of purchase, provided they are in their original condition. Please see our return policy for more details.
4. Are your products cruelty-free?
Yes, all our products are cruelty-free. We do not test on animals and are committed to ethical beauty practices.
5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s site.
6. What if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact our customer service immediately. We will assist you with a replacement or refund.
7. Do you offer samples?
Yes, we offer samples of selected products. Please contact our customer service to request samples.
8. How can I place a bulk order?
For bulk orders, please visit our Bulk Order Page or contact our bulk order team at support@maxlinenewyork.com or call +1 (417) 425-6793.
If you have any other questions or need further assistance, please don't hesitate to contact us at support@maxlinenewyork.com or call +1 (417) 425-6793. We're here to help!
